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How Businesses Can Be Effective and Efficient With Current Infrastructure for Issuing Payments
Recently, in the CFO Journal, a section of the Wall Street Journal, an interesting article regarding “Why Can’t We Get Rid of Checks” highlighted that U.S. businesses still pay half of their bills with paper checks.
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Tags: AAA Insurance Exchange, AAA NCNU, payment processing, ACH, issue payments electronically, remittance data, bank agnostic, disbursement workflow, lifecycle of existing systems, disbursement hub, Outbound Payment Processing, disbursements, make the process better, changes to process, flexibility, cost of issuing a paper check, improve process, paper, individual payments, bulking, issuing payments, electronic remittance, Positive Pay, Single Use Accounts, SUA, card payments, recurring payees, originating systems, methods of payment, ancillary processing, issuing outbound payments, new payment methods, issue payments, checks, MICR checks, reconciliation, payee, transaction, PayPilot, electronic payment, PointPay, Catastrophic Events, CATs
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Tags: payment processing, ACH, issue payments electronically, remittance data, self-service capabilities, bank agnostic, disbursement workflow, nimbleness straight through processing, cost savings, lifecycle of existing systems, disbursement hub, Outbound Payment Processing, disbursements, make the process better, changes to process, competitive threat, flexibility, cost of issuing a paper check, improve process, approvals, bulking, remittance.electronic payments, issuing payments, electronic remittance, Positive Pay, Payee Positive Pay, card payments, bank account information, bank account info, originating systems, methods of payment, ancillary processing, issuing outbound payments, reduce the costs of issuing payments, new payment methods, payments by cards, payments on location, disbursement processes, issue claim payments, issue payments, claim payments, checks, MICR checks, reconciliation, transaction, claim settlements, enterprise-wide middleware, payment disbursement hub, insurance claims processing, claims processing improvement, lower cost of processing claims, reduce cost of processing claims, insurance industry trends, PayPilot, electronic payment, insureds, Catastrophic Events, CATs
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Tags: payment processing, ACH, issue payments electronically, bank agnostic, disbursement workflow, cost savings, lifecycle of existing systems, add-on components, disbursement hub, Outbound Payment Processing, disbursements, make the process better, changes to process, flexibility, cost of issuing a paper check, improve process, paper, approvals, bulking, issuing payments, electronic remittance, Positive Pay, Payee Positive Pay, card payments, bank account information, issue payments to the one-off payees, bank account info, originating systems, methods of payment, ancillary processing, control, issuing outbound payments, new payment methods, payments by cards, disbursement processes, issue claim payments, issue payments, claim payments, checks, MICR checks, reconciliation, transaction, claim settlements, enterprise-wide middleware, payment disbursement hub, insurance claims processing, claims processing improvement, lower cost of processing claims, reduce cost of processing claims, insurance industry trends, PayPilot, electronic payment, Catastrophic Events, CATs
Many large businesses have decided to utilize a self-funded health insurance plan, administered through Administrative Services Only (ASO) from a health insurance carrier, to cover the medical expenses of their employees. ASO plans help businesses control cost, offer flexibility and retain employees.
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If You Are Not Embracing Mobile In To Your Disbursement Strategy,
You May As Well Be Doing This!
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Are America's Insurance Companies Ready To Issue CAT Claim Payments On Location?
Bill Clausen
EVP – Industry Relations
As natural catastrophes in the United States continue to test the mettle of the workflows and processes of the North American Property & Casualty (P&C) insurance industry, each event is further exposure of each individual insurance company’s ability to live up to the expectations of their agents, field staff and most importantly their insureds. At first blush, the opportunity is to evaluate the damage and start the process, but the reality is at that given moment, the trust and investment of premiums from that claimant up to that event is about to become the insurance company’s validation that the insured made the right choice and should continue to stay loyal.
Many key acts of preparedness are integral for the insurance company to correctly handle this event. However, none are more important than the adjuster’s ability and flexibility to issue a claim payment on location and begin to make the claimant whole. It is at this moment, the insurance carrier either lives up or down to the expectations of the insured.
Important considerations: Can the adjuster issue claim payments on location or is it mailed out from corporate home office? The delay can feel like an eternity when the claimant needs food and shelter. If the adjuster can issue payments on location, will it meet the company’s business rules for safety, security and control or is it considered ad-hoc from the typical workflow? If the adjuster is handwriting checks, how do you handle the check inventory and signature authority, manage the approval process, the influx of human errors, the delay in synchronization with backend processes like tying to the claim or batching for positive pay protection? If your adjusters issue payments by cards, are they pre-loaded or loaded real-time? If the cards are pre-loaded, how do you handle the inventory, shelf life and risk exposure of essentially “real cash on hand”?
Solutions like Prelude’s PayPilot® and PointPay® help to make it possible to safely, securely and efficiently issue claim payments on location whether by check, ACH or card. PointPay even enables field staff to issue payments even if there is no internet connection as can happen during a CAT. Prelude’s solutions are designed for Insurance companies. We are experts in the nuances of backend source systems inherent in the insurance infrastructure. For over 22 years, Prelude has enabled companies to more efficiently run their disbursement processes while increasing security, scalability and control. We make it possible to extend the lifecycle of your existing systems while satisfying all of the requirements to stay competitive, compliant and increase customer satisfaction.
As we know, the new age of social media has made it possible for people to share their positive and/or negative feelings with the world via a few simple keystrokes. For insurance companies, the classic modus operandi of looking for a win-win is paramount. Anything less than a fair shake for the insured is a recipe to undo a legacy of excellent customer service. Customers want you to treat them the way you would want to be treated. And, as more and more ease-of-doing- business practices are pervasive in our lives, those expectations become the norm, especially during a crisis.
For more information about Prelude, our solutions and our clients, visit us at www.PreludeSoftware.com or contact Bill Clausen at 508 650-0033 x321 or bclausen@preludesoftware.com .
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Tags: payment processing, ACH, issue payments electronically, payments by cards, payments on location, disbursement processes, issue claim payments, issue payments, claim payments
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Tags: AAA Insurance Exchange, AAA NCNU, payment processing, ACH, issue payments electronically, remittance data, integrity of payment data, provides transparency, self-service capabilities, bank agnostic, disbursement workflow, nimbleness straight through processing, cost savings, lifecycle of existing systems, add-on components
